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Rob Spence | Resume

Experienced Operations Engineer with an over eleven-year history in the Tech space. Expansive background in Linux, Accessibility, Project Management, Customer Support, Training Creation/Facilitation, and Mentorship.

  • Gainesville, FL
  • spence@rcspence.com

Experience

Senior Operations Engineer, Robinhood (05/2021 - PRESENT)

Technical Support Engineer, Red Canary (08/2021 - 05/2022)

  • Trusted partner on product functionality for customers and third-party vendors.
  • Created Product Support and Known Issue documentation.
  • Liaised with internal and external partner teams.

Corporate Operations Engineer, Google (12/2016 - 08/2021)

  • Support Team subject matter expert and global escalation point for Linux and Accessibility-related issues.
  • Developed and maintained globally utilized Linux support tools, training, and documentation.
  • Developed and deployed Linux support and Accessibility improvements.
  • Developed and led multiple global internal Linux Platform and Linux Professional Institute Certification (LPIC) training curriculums.
  • Led formation of a support escalation and advocacy team for Accessibility.
  • Mentored and Trained new teammates.
  • Advocated for and led global morale and well-being improvement projects and initiatives.

Corporate Engineering Support Technician, Google (01/2015 - 12/2016)

  • Provided global remote support for all major operating systems including Linux, MacOS, Windows, Chrome OS, Android, and iOS.
  • Worked with managers and service owners to implement procedural and program-level changes.
  • Organized team-building events.

IT Specialist, UF Health (04/2010 - 05/2014)

  • Provided hardware, software, mobile, and network assistance for faculty, staff, and students.
  • Securely disposed of storage media per HIPAA guidelines.
  • Managed machines in Microsoft Active Directory / Group Policy.
  • Maintained an up-to-date registry of machines in the IP Administration and Management System (IPAM).
  • Liaised with hardware and software companies for additional troubleshooting, repairs, and exchanges.
  • Assisted with college-wide migration from Windows XP to Windows 7.

Skills

OS: Linux, MacOS, Windows, ChromeOS, iOS, Android/Android-Based

Additional Skills and Experience: Shell Scripting, Python Scripting, Containers, Assistive Technologies, Project Management, Google Cloud Platform, EDR/MDR Products, Libre/OnlyOffice Suites, Network Support, Active Directory, Learning & Development

Education

Santa Fe College (2012 - 2013)

  • Independent Study: SQL, HTML5, C++, Objective-C and iOS App Development

University of Florida (2007 - 2010)

  • BA Religions Studies, Minor: Japanese

Broward College (2004 - 2007)

  • AA General Studies & Humanities